I'm not going to put a 'politics' label on this, because this exact thing has been happening to me for 30 years, and I don't expect it to stop in my lifetime. This thing is: I have health insurance. I see a health care provider. I hand over my insurance card and my payment. A month later I get a bill from the health care provider. I call the health care provider. I talk to a phone-answerer; she doesn't know anything about anything, except that her screen says I still owe $X. I confirm that they have my insurance information, that they billed my insurance, that the services they billed were the services I received, which are covered by my insurance. I call the insurance company. They assure me that the health care provider's bill has been paid in full, and that I do not owe them any more money. I call the health care provider back. The phone-answerer says they'll look into it. Thirty days later I get another bill for the same charge, in pink, with threats to send it to a collections agency. Most often, another round of phone calls will settle it, though the health care provider never admits that they got anything wrong; they promise again to look into it, and this time I don't get another bill.
I'm so angry right now. I hate the phone and I hate arguing with people and my blood pressure reacts very very badly to threats, and there's nothing I can do except stew about it until tomorrow, because I picked up the mail when I came back in from walking the dog, which was just after 5:00.
I wonder how many people who are more phone-averse or less good with paperwork or just too damn busy or not as entitled to fairness as I think I am just cough up the double payment.
I wonder whether these things would happen to me so often if I had changed my name when I got married. They don't seem to happen to my non-Hispanic husband.